Return & refund policy

We want you to love what you order. If you don't, here is how returns work with Orienne Group LLC (doing business as Orienne).

30-day returns

You may return most items within 30 days of delivery for a refund, provided they are unworn, unwashed, and in original condition with all tags attached.

Items we cannot accept back

• Items that have been worn, washed, altered or damaged after delivery.
• Items without their original tags.
• Gift cards, if offered.

How to start a return

• Email support@orienne.store with your order number and the items you wish to return.
• We will reply within 2 business days with a return authorization and the return address.
• Pack the items securely and ship them to the address provided. Please keep your tracking number.

Returns sent without authorization may be delayed or refused.

Return shipping

Customers are responsible for the cost of return shipping, except where we sent the wrong item or the item arrived defective or damaged, in which case we will cover it. Original shipping charges are non-refundable.

Refunds

Once your return arrives and is inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 business days; your bank may take an additional 5 to 10 business days to post it.

Exchanges

To exchange for a different size or colour, return the original item for a refund and place a new order. This is the fastest way to make sure the item you want is in stock.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and we will make it right with a replacement or full refund, including shipping.

Contact

Orienne Group LLC, 8 The Green, Ste B, Dover, DE 19901
Phone: (910) 710-9847
Email: support@orienne.store