Privacy policy

Orienne Group LLC ("Orienne", "we", "us") respects your privacy. This policy explains what information we collect when you visit orienne.store or place an order, and how we use it.

Information we collect

• Order details: your name, email address, phone number, shipping and billing addresses, and the items you purchase.
• Payment information: card details are entered directly into our payment processor, Stripe. We do not receive or store your full card number or security code.
• Device and usage data: IP address, browser type, pages viewed and similar technical information collected through cookies and local storage.
• Messages you send us by email or phone.

How we use your information

• To process and deliver your orders and send order and shipping confirmations.
• To provide customer support and handle returns.
• To detect and prevent fraud and keep our site secure.
• To maintain our bag, improve the site and understand how it is used.
• To meet legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the store, such as Stripe (payments), shipping carriers (delivery) and our hosting and email providers, and only as needed to perform their services. We may also disclose information when required by law.

Cookies and local storage

We use local storage in your browser to remember the items in your bag, and essential cookies to keep checkout working securely. You can clear these at any time in your browser settings.

Data retention and security

We keep order records for as long as needed for accounting, tax and legal purposes. We use industry-standard safeguards, including encrypted connections, to protect your information, but no method of transmission is completely secure.

Your rights

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of certain uses. To make a request, email support@orienne.store. We will respond within 30 days.

Children

Our store is intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the date above.

Contact

Orienne Group LLC, 8 The Green, Ste B, Dover, DE 19901
Phone: (910) 710-9847
Email: support@orienne.store